“sometimes when I say ‘hospital’ he thinks he’s being hospitalised, and that’s something in his mindset. If he says something like that, it makes me a bit sad. I have to explain to him which hospital it is, it’s really important to prepare him for that. Yeah, to prevent that he …he thinks he has to be hospitalised…., I have to reward him afterwards. And we try to make it as positive as possible” (mother 13)
The parents tried to stay calm when they saw their children struggle with the procedures and did not like to restrain their child as this father explained: