Note: **p < 0.05; ***p < 0.01
The model suggests that satisfaction was positively influenced by having a positive attitude towards the process (logical) and by believing that it would make them less likely to contract the coronavirus (probably an aftereffect, but also logical). On the other hand, uncertainty about the services had a strong influence on the evaluation of the service, which is also logical, since those who do not trust the system are unlikely to be convinced by the complex and difficult to use EESZT.