Conclusion
The data from our emergency clinic has demonstrated that telephone
appointments and follow-up can be effective for acute presentations to
ENT. Certain pathologies such as nasal trauma can be managed effectively
via telephone consultation, whereas others, such as otitis externa and
foreign bodies, require physical attendance and review by an ENT
specialist. In-person appointments may also be necessary for ongoing
problems.A surprising finding was the number of patients presenting with
otitis externa, however this condition is often mismanaged and sometimes
requires aural toileting, which can only be carried out in person by an
ENT specialist.